Refund and Return Policy
At Unusual Pantry, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer refunds and returns according to the following policy:
Refunds
Eligibility: To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You have 1 day from the date of purchase to request a refund.
Refund Process: To request a refund, please contact our customer support team at orders@unusualpantry.com with your order number and reason for the refund. Once your request is received and approved, we will initiate a refund to your original method of payment. Please note that it may take 3-4 for the refund to appear in your account, depending on your payment provider.
Returns
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You have 1 day from the date of delivery to request a return.
Return Process: To request a return, please contact our customer support team at orders@unusualpantry.com with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the item. Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team at orders@unusualpantry.com. We will provide you with instructions for returning the original item and placing a new order.
Non-Refundable and Final Sale Items
Certain items are non-refundable and final sale, including but not limited to:
- Items marked as "Final Sale"
- Digital products
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at orders@unusualpantry.com as soon as possible. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at info@unusualpantry.com
